This global technology consultancy designs and builds custom software and hardware, bringing design, engineering, data, AI and IoT together. Its capacity team plans consultants across concurrent client projects and deliverables.
Whenever work was left unplanned on a deliverable, the hours had to be redistributed by hand. That meant checking who was available, which days they worked, their weekly limits and what else they were booked on. It took around 80% of the team's time.
That left little room to spot resourcing issues early, or to find work for consultants with spare capacity. And unplanned hours are revenue left on the table.