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How VOGSY Product Support Works

First published on November 15, 2024 ,  updated on July 3, 2025

We believe in providing enterprise-grade support that is clear, affordable, and straightforward. This guide explains our support model, what's included with your license, and how to get extra help when you need it.


What's Included with Your VOGSY License


There is no separate support fee. The following services are included in your monthly or yearly user license:

  • Support for Your Key Users: We provide direct support to your designated VOGSY administrators or "key users."

  • Critical Issue Resolution: We will resolve any blocking issues or bugs you encounter while using VOGSY.

  • Seamless Product Updates: You will receive all regular product updates and new features automatically, with no service disruption.


Our "Train-the-Trainer" Support Model

We use a two-tiered approach designed to empower your team and ensure fast, effective help.

  1. Your Key Users: The First Line of Support
    During the onboarding process, our specialists provide in-depth training to your team of key users. Once you go live, these internal experts become the first point of contact for all of your end-users.
    Benefits: This model keeps communication lines short, ensures issues are addressed by someone who understands your specific business context, and builds a strong, self-sufficient VOGSY knowledge base within your own organization.

  2. VOGSY Support: The Second Line of Support
    When your key users encounter an issue they can't resolve—such as a technical bug or a complex configuration question—they can escalate it directly to our expert support team.


Optional Paid Support & Consulting

For needs that go beyond standard product support, you can hire VOGSY specialists on demand. This is ideal for situations such as:

  • Navigating major organizational changes.

  • Adopting a significant new set of VOGSY features.

  • Needing temporary assistance for new back-office staff.

A popular and cost-effective option is to pre-purchase a "bank of hours" at a discounted rate, ensuring you have expert help available precisely when you need it.