VOGSY support during onboarding
First published on November 15, 2024 , updated on July 3, 2025To ensure your success, VOGSY offers two distinct support options to guide you through the setup process. Whether you need a structured, fast-track implementation or a fully tailored project, we have a plan to fit your needs.
This article explains both options to help you choose the right one for your business.
Typically, you will have a small onboarding team of super users who work through 5-8 sessions with our specialist, following our four-step approach to onboarding.
Benefits of packaged onboarding
Fixed price
Low investment
No scope-creep
Quick result
You can find the onboarding fee for this option on our pricing page.
Option 1: The Structured Onboarding Package
This is our most common and cost-effective onboarding solution. It combines our powerful Setup Assistant tool with dedicated guidance from a VOGSY product specialist.
Best For: Most companies looking for a proven, step-by-step process that guarantees a quick and successful result.
What's Included: Your internal team of super users will work through 5-8 guided sessions with our specialist, following our official four-step "Learn, Map, Populate, Communicate" onboarding approach.
Key Benefits
Fixed price: A predictable, one-time fee. You can find the onboarding fee on our pricing page.
Low investment: An affordable way to get expert guidance.
No scope-creep: The process is clearly defined from the start.
Fast results: A proven methodology to get you up and running quickly.
Option 2: Tailored Onboarding
This option is designed for organizations with a higher degree of complexity that requires a more customized, in-depth approach.
Best For: Companies with needs such as:
Harmonizing many different service types (e.g., consulting, development, and support).
A wide variety of customer engagement models across multiple subsidiaries.
Complex change management where VOGSY is part of a larger business transformation.
Deeply embedded procedures or replacing a legacy system with complex integrations.
What's Included: A fully customized implementation project planned jointly between your team and our specialists.
Key Benefits
Joint project planning: We work with you to build a plan that fits your unique needs.
Priced to scope: You only pay for the specific scope of work that we agree upon.
Flexibility: The plan can adapt to your organization's specific challenges.
Stakeholder buy-in: The collaborative process ensures alignment across all departments.