VOGSY support during onboarding

To ensure your success, VOGSY offers two distinct support options to guide you through the setup process. Whether you need a structured, fast-track implementation or a fully tailored project, we have a plan to fit your needs.

This article explains both options to help you choose the right one for your business.

Typically, you will have a small onboarding team of super users who work through 5-8 sessions with our specialist, following our four-step approach to onboarding.

Benefits of packaged onboarding

1. Fixed price

2. Low investment

3. No scope-creep

4. Quick result

You can find the onboarding fee for this option on our pricing page.

This is our most common and cost-effective onboarding solution. It combines our powerful Setup Assistant tool with dedicated guidance from a VOGSY product specialist.

• Best For: Most companies looking for a proven, step-by-step process that guarantees a quick and successful result.

• What's Included: Your internal team of super users will work through 5-8 guided sessions with our specialist, following our official four-step "Learn, Map, Populate, Communicate" onboarding approach.

Key Benefits

1. Fixed price: A predictable, one-time fee. You can find the onboarding fee on our pricing page.

2. Low investment: An affordable way to get expert guidance.

3. No scope-creep: The process is clearly defined from the start.

4. Fast results: A proven methodology to get you up and running quickly.

This option is designed for organizations with a higher degree of complexity that requires a more customized, in-depth approach.

Best For: Companies with needs such as:

• Harmonizing many different service types (e.g., consulting, development, and support).

• A wide variety of customer engagement models across multiple subsidiaries.

• Complex change management where VOGSY is part of a larger business transformation.

• Deeply embedded procedures or replacing a legacy system with complex integrations.

What's Included: A fully customized implementation project planned jointly between your team and our specialists.

Key Benefits

1. Joint project planning: We work with you to build a plan that fits your unique needs.

2. Priced to scope: You only pay for the specific scope of work that we agree upon.

3. Flexibility: The plan can adapt to your organization's specific challenges.

4. Stakeholder buy-in: The collaborative process ensures alignment across all departments.